Terms and conditions of use and license

1. Definitions

• Aquiles / we: PUERTAS Y BARRERAS INTELIGENTES, S.A. DE C.V. (Mexican tax ID PBI130529NY0), trade name Accesos Inteligentes, owner and licensor of the Software (product Aquiles).
• Software: the WordPress plugin and, if applicable, the Docker package, including its rules engine, code, documentation, and updates.
• Customer / Licensee: the legal entity or individual with a business activity that licenses the Software.
• End users: visitors or customers of the Customer who interact with the chat installed on the Customer’s site.
• API Key: the Customer’s own OpenAI key, which the Customer installs (BYOK, “Bring Your Own Key”).
• Customer Content: catalog, texts, documents, leads, and data the Customer loads or generates on their own install.
• SAAS key: the license key that activates and validates the Software.

2. Provider identity

PUERTAS Y BARRERAS INTELIGENTES, S.A. DE C.V. (Mexican tax ID PBI130529NY0), trade name Accesos Inteligentes, operator of https://www.aquiles-app.com. Tax address: José Trinidad Villagómez Nte. 2907, Col. Bella Vista, C.P. 64410, Monterrey, Nuevo León, México. Contact: soporte@aquiles-app.com.

The Provider invoices as PUERTAS Y BARRERAS INTELIGENTES, S.A. DE C.V., tax ID PBI130529NY0. A Mexican tax invoice (CFDI) is issued on request at soporte@aquiles-app.com.

3. Purpose

Aquiles grants the Customer a license to use the Software so their business can assist prospects with chat on their own site: lead capture, catalog lookup, appointment booking, and quotes.

The standard path is the WordPress plugin, which runs on the Customer’s hosting (including shared cPanel). The Docker (on-premise) package is optional and only applies if the Customer has a VPS or a server that can run Docker; it is not part of the minimum product for WordPress sites.

The Site handles accounts, billing, the SAAS license, and downloads; it does not host End-user chat or Customer Content. Catalog, leads, documents, and the OpenAI API Key stay on the Customer’s WordPress or server.

4. Nature of the service and AI agent

The Software runs on third-party artificial-intelligence models (OpenAI), accessed with the Customer’s own API Key (BYOK). The Customer acknowledges and agrees that:

• Agent replies are generated automatically and may contain errors, inaccuracies, omissions, or unexpected results (including “hallucinations”).
• Replies, prices, quotes, or messages the agent sends to End users are not binding offers unless the Customer validates them under their own processes; the Customer configures the rules engine, prices, discounts, copy, and catalog.
• The Customer is solely responsible for configuring, reviewing, and supervising agent output and any communication, commitment, or transaction the agent makes with End users.
• Aquiles does not warrant the accuracy, fitness, or results of AI replies and is not liable for model errors or statements made to third parties through the agent.
• The Customer will not use the agent for unlawful or deceptive purposes, or to give regulated advice (medical, legal, financial, or similar) without complying with applicable rules on their own.
• Because this is BYOK, OpenAI use is governed by OpenAI’s own terms and policies, which the Customer must follow.

5. Free trial

The trial opens the demo panel on the Site, with no card, only to try the product. The trial does not install chat on the Customer’s page and does not deliver the plugin, the Docker package, or a production SAAS license; that happens only when the package is paid. The trial is provided as-is, may be changed or withdrawn at any time, and comes with no warranty.

6. Purchase, price, currency, and invoicing

The package includes a monthly or annual plan, as chosen at checkout. The one-time install fee (setup) is optional: the Customer chooses it at checkout if they want Aquiles to install the Software on their site. If they skip it, the Customer installs with the FAQ guide. Current amounts appear on the plans page and on the Stripe charge.

Payment is processed by Stripe and may be charged in USD or MXN, according to the chosen currency. Stripe issues the payment receipt. A Mexican tax invoice (CFDI) is not generated automatically; if the Customer needs one, they must request it at soporte@aquiles-app.com with their legal name, tax ID, and tax address. The issuer is PUERTAS Y BARRERAS INTELIGENTES, S.A. DE C.V., tax ID PBI130529NY0.

7. Auto-renewal and cancellation

The subscription renews automatically for equal periods (monthly or annual) at the then-current price, unless the Customer cancels before the renewal date from “My account” (Stripe portal) or by writing to soporte@aquiles-app.com.

The one-time install fee, if purchased, is non-refundable. Cancellation stops future charges; the license stays active until the end of the paid period and, after that, chat stops responding once the license is marked inactive. Except where a mandatory rule says otherwise, there are no refunds for partial periods already started. If a charge fails, the license may be suspended until payment is brought current.

8. License

Subject to these Terms and to payment, Aquiles grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to install and use the Software on one (1) site or install per purchase, for the term of the paid subscription, and only for the Customer’s internal business operations. Any other use requires Aquiles’ written agreement.

9. Restrictions

The Customer may not, and may not allow others to:

• Resell, sublicense, lease, distribute, or copy the Software for third parties.
• Bypass, disable, or tamper with SAAS key validation.
• Reverse-engineer, decompile, or disassemble the Software, except to the extent mandatory law allows (for example, interoperability under Mexico’s Federal Copyright Law) and after requesting the needed information from Aquiles.
• Modify, adapt, or create derivative works of the Software; Customer configuration inside the provided tools is allowed.
• Remove or alter ownership notices, trademarks, or legends.
• Use the Software to build a competing product or service, or for unlawful purposes.

10. Intellectual property

Aquiles and/or its licensors retain all intellectual and industrial property rights in the Software, plugin, rules engine, source and object code, documentation, trademarks, and any update or improvement, under Mexico’s Federal Copyright Law, Federal Law for the Protection of Industrial Property, and other applicable law. The Customer only receives the license in these Terms; no ownership is transferred. Customer Content remains the Customer’s. If the Customer provides comments or suggestions, Aquiles may use them to improve the product with no obligation or payment.

11. Customer requirements and duties

The Customer must provide a WordPress site (or a Docker server, if they choose that path), their own OpenAI API Key (BYOK), and, if they want outbound email, SMTP settings for their hosting. The Customer is responsible for Content they upload (catalog, documents, customer data), for keeping credentials safe, for backups, and for complying with the law that applies to their business, including privacy rules for visitors and End users.

12. Personal data and privacy

The Site (aquiles-app.com) only processes account, billing, license, and Site-use data, under the Privacy notice on the Site. Catalog, leads, End-user data, quotes, documents, and the API Key stay in the Customer’s environment. The Customer is solely responsible, toward their End users, for that processing, must keep their own privacy notice, and must obtain any required consents. Aquiles is neither processor nor controller of that data. The Privacy notice forms part of these Terms.

13. Indemnity

The Customer will indemnify and hold harmless Aquiles, its partners, directors, and employees from any third-party claim, demand, damage, fine, or expense (including reasonable legal fees), including from End users or authorities, arising from: (a) Customer Content and the Customer’s processing of personal data; (b) statements, quotes, or commitments the agent communicates to End users; (c) the Customer’s breach of these Terms or applicable law; and (d) the Customer’s use of OpenAI.

14. Support

License, payment, and install support is handled at soporte@aquiles-app.com and in the FAQ. It does not include custom development or management of the Customer’s hosting. If the Customer paid for the install service, Aquiles schedules and installs the Software on the indicated site.

15. Warranties and disclaimer

The Software is provided “as is” and “as available”. To the extent the law allows, Aquiles disclaims all implied warranties, including fitness for a particular purpose, merchantability, and uninterrupted or error-free operation. Aquiles does not guarantee sales, OpenAI response times, or the Customer’s hosting uptime.

16. Third-party services and dependencies

The Software depends on third-party services outside Aquiles’ control, including OpenAI, WordPress, the Customer’s hosting or cPanel, Docker, and Stripe. Aquiles is not responsible for their availability, changes, prices, policies, or discontinuation. OpenAI changes (API, models, or pricing) may affect how the Software works.

17. Limitation of liability

To the extent the law allows, Aquiles is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Aquiles’ total and aggregate liability for any claim in any twelve (12) month period will not exceed what the Customer paid Aquiles in that same period. Nothing in these Terms limits liability that cannot be excluded under mandatory Mexican law (for example, willful misconduct). This limitation applies to these Terms and to the Privacy notice.

18. Suspension and termination

Aquiles may suspend or terminate the license for non-payment, breach of these Terms, unlawful use, or risk to the service. The Customer may terminate by cancelling the subscription. On termination the license ends and the Customer must stop using and, if applicable, uninstall the Software. Intellectual property, indemnity, limitation of liability, governing law and jurisdiction, and clauses that by their nature should survive, survive termination.

19. Force majeure

Aquiles is not liable for failure or delay due to force majeure, including without limitation third-party outages, internet or OpenAI interruptions, acts of authority, or disasters.

20. Changes to the Terms

Aquiles may update these Terms. The current version will be published on the Site with its update date. Continued use of the Software or renewal of the subscription after a change means acceptance; material changes will be notified by reasonable means when feasible.

21. Assignment

The Customer may not assign these Terms or the license without Aquiles’ prior written consent. Aquiles may assign them to affiliates or successors, including in a restructuring or sale of the business.

22. International compliance

The Software may be licensed from different countries, starting with Mexico. The Customer is solely responsible for complying with the law of their own jurisdiction (consumer protection, personal data, tax, advertising, and artificial intelligence, among others) as to their use of the Software and their relationship with End users.

23. Governing law and jurisdiction

These Terms are governed by the laws of Mexico. For interpretation and enforcement, the parties submit to the competent courts of Monterrey, Nuevo León, waiving any other venue that might apply, except where a mandatory rule says otherwise.

24. Language

The Spanish version of these Terms controls. Any translation is for convenience only.

25. General

These Terms, together with the Privacy notice and the Acceptance agreement on the Site, are the entire agreement between the parties on their subject. If a provision is held invalid, the rest remain in force. Failure to exercise a right is not a waiver. Notices to Aquiles go to soporte@aquiles-app.com and to the Customer at the email on their account.

26. Acceptance

These Terms are accepted electronically by creating an account, starting a trial, or paying, which is express consent under the Mexican Commercial Code as to data messages. Contact: soporte@aquiles-app.com.